PRIVACY POLICY RENZACCI SPA – WASHING MACHINE INDUSTRYEU Regulation 679/2016 – GDPR (Privacy)
With regard to customer (and potential customer) data, Renzacci Spa – Industria Lavatrici (hereinafter, “Renzacci”) is committed to ensuring transparency and choice. Renzacci protects the privacy of customers to enable them to achieve their goals. The purpose of this Policy is to inform you what personal information (hereinafter, “Customer Data” or “Data”) Renzacci collects on its websites and/or emails and how this information is used in compliance with the company’s objective, which aims at a safer world.
INFORMATION REFERRED TO IN THE PRIVACY POLICYThe Privacy Policy applies only to personal data collected through the Websites, but not to personal data acquired by or in connection with the use of Renzacci products or services.
INFORMATION ACQUIRED BY RENZACCI SPA – INDUSTRIA LAVATRICIWhen the customer visits a Renzacci website, certain information may be collected or requested in order to facilitate Renzacci in managing the relationship with the customer. This information may include:
• contact information such as your name, correspondence address, email address, and telephone number;• shipping and billing information, including credit card information and payment information;• transaction history;• information you provide to Renzacci in order to receive technical support or when you interact with customer service;• information about third parties that you may provide through programs or services (e.g., “Recommend to a friend”);• information on the type of browser to improve the display of information and data relating to the performance of Renzacci products and information on how the customer uses products and services.
USE OF CUSTOMER DATAWe may use customer data to:
• create and manage the customer database, created at the time of purchase from Renzacci or the first contact;• verify the customer’s identity and the right to acquire products or services where the customer contacts Renzacci or accesses its services;• provide quotes for Renzacci products or services;• process purchase transactions;• provide updates on the status of orders;• To enable the registration of products or services purchased;• To manage any customer subscriptions;• To provide technical support and customer service;• To subscribe the customer to a newsletter, send the customer product updates or technical notices;• To communicate with the customer and arrange for their participation in training days, courses, offers or promotions;• To request opinions or feedback from the customer;• To seek and implement product improvements and updates;• evaluate and improve the quality of Renzacci products, services and websites;• make available, in compliance with the law, options such as “Recommend a friend” in order to involve other parties potentially interested in Renzacci’s products and offers;• offer the customer a personalized experience when consulting Renzacci sites;• allow interoperability between Renzacci applications;• make Renzacci systems and applications secure;• allow the provision of services; and enforce Renzacci’s rights or ensure compliance with legal requirements.
In
addition to the purposes described above, we may, subject to consent obligations, use Customer Data to send you advertising, promotions and information about products and services tailored to you and your needs. Where permitted, this may involve the use of demographic or trend data provided by third parties or in the public domain. Data such as telephone numbers and e-mail addresses may also be used for contact purposes. If you do not want your Data to be used for this purpose, you can simply deny your consent on the web pages and/or within the forms through which Renzacci collects your Data. Note that, in some regions, refusal of consent can be expressed by unchecking a box. You may also unsubscribe from promotional emails at any time.
Advertising related to the customer’s interestsRenzacci may provide third parties with information relating to the customer’s interest in certain Renzacci products in order to send advertising messages or news that are better suited to the customer. Where Renzacci presents the customer with interest-related advertisements on a site other than Renzacci’s, the customer’s activities on that site will not be tracked by Renzacci. When the customer clicks on the advertisements, Renzacci will only know the domain of origin of the customer. For more information, please see the Tracking and Do Not Track Technologies section below.
Information from third parties Third parties have the ability to provide Renzacci with customer information from online and offline sources. Renzacci may combine this information with that already in its possession to provide the customer with a better experience, identify interest in its products and improve the quality of its offers, products, services and assistance.
TRACKING TECHNOLOGIES AND DO-NOT-TRACK COOKIES CookiesWhat are Cookies As is common practice with almost all professional websites this site uses cookies, which are small files that are downloaded to your computer, to improve your experience and display on different devices.
How we use cookies Cookies are used for a number of reasons, which are explained below. Unfortunately in most cases there are no standard options for disabling cookies without completely disabling the functionality and features they add to the site. We recommend that you leave cookies behind if you are not sure whether you need them or not in case they are used to provide a service that you use.
You can prevent the setting of cookies by changing the settings of your browser (see the specific guide of the browser used to do this). But be aware that disabling cookies will affect the functionality and features of Renzacci websites. Therefore it is recommended not to deactivate them.
Cookies that we use No profiling cookies are used but only technical cookies to allow the best display and operation of the site on different devices. These cookies are typically removed or deleted when you leave the site.
Third-party cookies In some special cases we use cookies also provided by trusted third parties. From time to time, you try out new features or make small changes to the way your site is built. While we are still testing new features, some of these cookies may be used to test and ensure that changes are consistent with what is intended and compliant with the law.
Do-Not-Track There are several ways to prevent your online activity from being tracked. One of these is to set a preference in your browser whereby the websites you visit are informed that you do not want certain personal information to be collected. This is called an anti-tracking signal (DNT: Do-Not-Track). Please note that Renzacci websites may not recognize or take any action in response to DNT signals from web browsers. Currently, there is no universal standard that dictates what a company must do when a DNT signal is detected. If a final standard is defined, Renzacci will evaluate what ways to adopt to respond appropriately to these signals. For more information about cookies, Do-Not-Track and other tracking technologies, please visit allaboutcookies.org and allaboutdnt.com.
Data collection from third parties It may include cookies placed by third parties with the aim of sending personalized information and content that may be of interest to the customer, for example promotions or offers, when the customer visits third-party websites after visiting Renzacci sites. Renzacci does not allow these third parties to collect your personal data (e.g., your email address) when you are on the Renzacci site, nor does it share your data with third parties.
Social Media Features and Widgets Renzacci websites include social media features, such as the Facebook “Like” button, and widgets, such as the “Share” button, as well as interactive mini-programs installed on the site itself. These features, usually easily recognizable thanks to the third party’s brand or logo, could acquire the customer’s IP address, recognize the page consulted at that moment on the Renzacci site and set a cookie that allows this feature to work properly. Social media features and widgets can be hosted by the third party or directly on the Renzacci website. Your interaction with these features is governed by the privacy policy of the company providing them.
Disclosure of Customer Data Renzacci Spa – Industria Lavatrici does not sell, rent or lease Customer Data. Such data is disclosed exclusively in the form described below, within the Renzacci Spa – Industria Lavatrici group of companies or with Renzacci Spa – Industria Lavatrici partners, with the service providers who process the information on behalf of Renzacci Spa – Industria Lavatrici and with the authorities responsible for compliance with the law. The processing takes place only for the purposes set out in this policy. Where it discloses Customer Data, Renzacci Spa – Industria Lavatrici requires the subjects to whom it discloses them to absolutely comply with confidentiality requirements and security standards. PartnerRenzacci Spa – Industria Lavatrici has the right to provide Customer Data to its partners for the sole purpose of allowing them to conduct commercial activities attributable to Renzacci Spa – Industria Lavatrici. Renzacci Spa – Industria Lavatrici’s partners undergo a certification process before receiving authorization to promote and sell Renzacci Spa – Industria Lavatrici’s products and services. Renzacci Spa – Industria Lavatrici’s partners may use the Data to communicate with the customer regarding Renzacci Spa – Industria Lavatrici’s products or services Lavatrici.Il customer who does not wish to receive promotional emails from Renzacci Spa – Industria Lavatrici’s partners can unsubscribe via the link that appears in the footer of the email received from the Renzacci Spa – Industria Lavatrici’s partner.Service providers who process data on behalf of Renzacci Spa – Industria Lavatrici – Industria LavatriciTo process the customer’s Data on its own behalf and for the purposes described in this policy, Renzacci Spa – Industria Lavatrici may make use of external collaborators and service providers. Service providers have a contractual obligation to ensure the security and confidentiality of information. Renzacci Spa – Industria Lavatrici does not allow them to share the Data with third parties without their authorization or to use such data for their own purposes. However, in the event that the customer has an independent relationship with such service providers, the privacy policy of the latter will apply. PoliceIn certain cases, it may be necessary for Renzacci Spa – Industria Lavatrici to communicate customer data to government officials or, in any case, where required by applicable laws. No personal data will be disclosed to law enforcement or other institutional bodies except in response to a subpoena, subpoena, or other proceeding issued by a court of competent jurisdiction; legal proceedings that have the same effect as a request for information issued by a court which, if disregarded by Renzacci Spa – Industria Lavatrici, would result in a violation of local regulations, with consequent liability on the part of Renzacci Spa – Industria Lavatrici and/or its directors, managers or employees for failure to comply with the aforementioned legal process; need for Renzacci Spa – Industria Lavatrici to disclose the information in order to assert its rights in accordance with the rules of the jurisdiction in which such information was acquired; request for information with the aim of identifying and/or preventing credit card fraud; the need to disclose information to prevent or reduce serious and real threats of personal injury perpetrated against the data subject.
Global data transfersRenzacci Spa – Industria Lavatrici is a global company and, as such, processes information in many countries. In order to carry out our business, and in accordance with this Policy, Customer Data may be transferred to our approved partners, service providers, who may be located in countries around the world. Renzacci Spa – Industria Lavatrici will take the required measures to ensure the necessary level of protection for such transfers, which will take place in accordance with the laws and regulations in force.
Renzacci does not sell, rent or lease Customer Data. This data is only disclosed in the form described below, within the Renzacci group of companies or with Renzacci partners, with service providers who process information on behalf of Renzacci and with the authorities responsible for compliance with the law. The processing takes place only for the purposes set out in this policy. Where Renzacci discloses Customer Data, it requires the parties to whom it discloses it to comply with confidentiality requirements and security standards.
Partners Renzacci may provide Customer Data to its partners for the sole purpose of allowing them to conduct business activities attributable to Renzacci. Renzacci’s partners undergo a certification process before receiving authorization to promote and sell Renzacci products and services. Renzacci’s partners may use the Data to communicate with the customer regarding Renzacci products or services. The customer who does not wish to receive promotional e-mails from Renzacci’s partners can unsubscribe by sending an e-mail containing the cancellation request to the privacy@renzacci.it mailbox.
Service providers who process data on our behalf To process Customer Data on our behalf and for the purposes described in this policy, we may use external contractors and service providers. Service providers have a contractual obligation to ensure the security and confidentiality of information. Renzacci does not allow them to share Data with third parties without their authorization or to use such data for their own purposes. However, in the event that the customer has an independent relationship with such service providers, the privacy policy of the latter will apply.
Police In certain cases, it may be necessary for Renzacci to communicate Customer Data to government officials or, in any case, where required by applicable laws. No personal data will be disclosed to law enforcement agencies or other institutional bodies except in the following cases in response to:• subpoena, subpoena or other proceeding issued by a competent court;• legal process that has the same effect as a request for information issued by a court which, if disregarded by Renzacci, would result in the violation of local regulations, with consequent liability for Renzacci and/or its directors, managers or employees for failure to comply with the aforementioned legal process; • need for Renzacci to disclose the information in order to assert its rights in accordance with the rules of the jurisdiction in which such information was acquired;• request for information with the aim of identifying and/or preventing credit card fraud;• need to disclose the information to prevent or reduce serious and real threats of personal injury perpetrated against the data subject.
Global data transfers Renzacci is a company operating worldwide and processing information from many countries. In order to carry out our business, and in accordance with this Policy, Customer Data may be transferred to our approved partners, who may be located in countries around the world. Renzacci will take the required measures to ensure the necessary level of protection for such transfers, which will take place in accordance with applicable laws and regulations. In developing its business, Renzacci may acquire subsidiaries or other business entities. As a consequence of these operations, and in order to maintain an ongoing relationship with the customer, Renzacci may transfer the Customer Data to one of its affiliates. If Renzacci is involved in a reorganization, merger, acquisition, or sale of its assets, Customer Data may be transferred as part of any of the above. In such a case, the client will be informed of any agreement and the possibilities available to him.
Protection of Customer Data Renzacci has put in place all appropriate technical and organizational security measures to protect Customer Data from misuse, unauthorized access or disclosure, loss, alteration or destruction. These measures include:Physical security measures, such as closed doors and lockers, controlled access to its systems and secure destruction of the media in which the Data are stored.Technological security measures, such as the use of antivirus and endpoint protection software, Renzacci perimeter firewalls, use of computer access passwords and application access passwords, as well as limitations on the use of applications according to the tasks. Organizational security measures, including security and privacy training and awareness programs, to ensure that employees understand the importance of and means of protecting Customer Data. In addition, Renzacci’s rules and organizational standards govern the processing of Customer Data.
Storage of Customer Data The information collected by Renzacci may be stored on servers in Italy and in any region in which Renzacci or its suppliers operate.
Links to other websites Renzacci websites may contain links to other sites owned or operated by other companies. If the customer chooses to visit one or more linked sites, Renzacci invites you to carefully examine the privacy policy of each of them, as it may differ from your own. Renzacci is not responsible for the content or privacy practices of websites owned by companies that are not part of the Renzacci group. Renzacci websites may also link to co-branded sites, maintained by Renzacci and one or more of its business partners, which collect Customer Data in accordance with their respective privacy practices. Renzacci invites you to carefully read the privacy policies of the co-branded sites in order to learn about their privacy practices.
Children’s Privacy The Renzacci website is not directed to children under the age of 16 nor does it knowingly acquire information about them.
Customer Data Management Customer Data is retained for as long as necessary for the purposes of providing services to the customer. In addition, Renzacci retains and uses Customer Data for the purposes of complying with its legal obligations, resolving any disputes and complying with contracts. Customer Data is retained for the period of time necessary for the purpose for which it is collected.
Accessing, updating or correcting Customer Data You have the opportunity to review and update your Data. In certain circumstances, you may request Renzacci to remove inaccurate or incorrect data. Renzacci will respond to any requests for access to or deletion of Data within 30 days. For questions or information about privacy, the following contact methods are available:Write to:
Renzacci Spa – Washing Machine IndustryPrivacy ManagerVia R.Morandi, 1306012 Città di Castello (PG)Italy
Phone: +39 075 862961
Send an email to: privacy@renzacci.it
Changes to this Policy Renzacci reserves the right to correct or modify this Policy. If we do so, we will post a prominent notice on this website before the change takes effect. If the changes have the effect of introducing a purpose of use of Customer Data that does not comply with this policy, and where required by applicable law, Renzacci will inform the customer or give the possibility not to authorize such use of Personal Information.
By continuing to browse, you accept the aforementioned policy.
Renzacci S.P.A – Avatrici industry
Last updated: 03 May 2018
